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Common Questions about Benefits

If you have questions about SNAP (food stamps) or other benefits programs, we’re here to help.

(Leer en español.)

I needed to renew my benefits, but I haven’t received any information about it yet. What should I do?

On Oct 2020, the Illinois Department of Human Services offered an extension for redeterminations who haven’t already been given an extension. If your benefits have been cut off or if you are concerned about your case, please contact us or your local IDHS FCRC office for more information

I applied for E-PBT but I have not received anything yet, or my benefits were unexpectedly shut off. What can I do?

In most cases, you’ll need to send an email to IDHS’ P-EBT email at [email protected] explaining your situation along with your name, case number (if you have one) and your children’s name and school. If you are having difficulty or have some questions feel free to call us at 773-843-5416.

I have recently been laid off or my hours have been cut. Am I eligible for SNAP (food stamps) benefits?

IDHS takes into account your household’s last 30 days income. If you are concerned about being denied, give us a call at 773-843-5416 and we can help you find out if you are eligible.

I am a non-citizen, but I need help finding food. Are there any services available to me?

Non-citizens and their children may still be eligible for public benefits depending on their situation. Call us for a screening to find out what benefits and other resources are available for you.

Our food pantries and programs are available to everyone in Cook County, regardless of immigration status. Find a food pantry or program near you.

I have an issue that isn’t mentioned here.

If you still have questions and are unsure of where to ask, feel free to give us a call and we can help you determine what can be done and/or where to go for help.

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4100 W. Ann Lurie Place
Chicago, IL 60632
Phone: 773-247-3663

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The Food Depository is a 501(c)3 charitable organization.
Federal Tax ID (EIN): 36-2971864

© 2021 Greater Chicago Food Depository
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